Let’s try these steps:

• Page stuck: open the link in your phone’s usual browser, such as Safari or Chrome. A browser inside a social app may block sign-in. Try another browser if needed. Check whether an ad blocker is stopping the page from working.

• “You’re not signed in”: your session may have ended. Try again in the same tab without switching apps.

• “That account isn’t on this record”: sign in with the account shown on the record. If the handle is wrong, use Correct this record.

• Mobile code not working: check the number you used. The code has four digits. After five failed tries, it locks. You can ask for a new code every 30 seconds.

• “We couldn’t check just now”: this is a temporary issue. Nothing has changed. Please try again in a minute.

Still stuck? Email [support@sparkonomy.com](mailto:support@sparkonomy.com) with your SPRK ID and platform name. You can also use Correct this record or Remove this record without signing in. A person reviews these requests.